How can we help?
DRAFT. Placeholder support copy for review. Items marked [CONFIRM] need a decision before launch.
We’re a small team and we read every message. Most questions are answered below. If yours isn’t, write to us and we’ll get back to you within one business day. [CONFIRM response time]
Please don’t email card numbers or passwords. We’ll never ask for them.
Frequently asked questions
What should I do before the party?
Pre-load your guest list. Create the party, then add guests from Contacts, type them in, or load a saved guest template. Add mailing addresses (and emails if you want to send by email). That way, during the party, whoever is taking photos just taps a name and snaps the gift.
What are guest templates?
A saved group of guests you invite again and again, like the relatives who come to every birthday. Load a template into a new party, then add or remove guests for that party without changing the template.
Someone brought a gift but isn’t on my list.
No problem. Add them right from the party screen, even in the middle of opening presents.
How does my child write the note?
They talk and the app types. Tap the microphone and your child says thank you in their own words. You can edit the text before you mark the card ready.
How do I send the cards?
When each card is marked ready to send, tap Send cards on the party screen. Pick mail, email, or both for each guest, check out, and you’re done. You can follow each card’s status under Order status.
How long does mail take?
Printed cards usually arrive in about 3–7 business days in the US, depending on postage class. [CONFIRM with Thanks.io SLAs]
What does an emailed card look like?
Your guest gets an email with a picture of the actual card, the gift photo on the front and your child’s note on the back, plus a link to see it full size. For kids’ events, the subject line reads like “Mia sent you a thank-you card 🎁”.
A card was damaged, wrong, or never arrived.
Email support@kamsycards.com with the guest’s name and party, and we’ll make it right with a reprint or a refund.
Can I delete a party?
Yes. Swipe left on the party to delete it, as long as no cards have been ordered from it yet.
How do I delete my account and data?
You can delete your account in the app’s settings, or email us and we’ll do it for you. See our Privacy Policy for details.